The Club FAQ

THE CLUB | FAQ


The following Frequently Asked Questions are an ongoing dialog and conversation with our Founder and CEO Amber Burckhalter. If you have a question not answered here, please contact us and we will get you an answer ASAP!


Why the change?
We’ve always been at the forefront of the industry. Over the last several years, we have become more and more active in the animal care community, serving on volunteer development boards, speaking at various conferences and events, serving on research panels with leading behaviorists, trainers, nutritionists, veterinarians, etc… Through this, we’ve identified numerous shortcomings of current care methods and we’re working to raise industry standards and positively impact dog’s lives beyond merely giving them a play yard while their pet parents are away on vacation, at work etc… By elevating standards, we honor our history of leadership in the industry and continue to serve our K-9 Coach families so that their dogs can be happy, safe and well-balanced members of our community.

These select, members-only programs mean that our customers have peace of mind knowing that their dog is not only safe and healthy; that they are engaged in carefully structured activities that reach both physical and mental exercise goals; that they are paired within small, similar groups of dogs that are companions to them, and enjoy the same activities; and that all the families and clients that come to K-9 Coach share the same vision and mission for their dogs! Together, we are elevating canine care to a new level.

What are the members only programs?
Membership programs are required for lodging and playcare services only. You can enjoy our training, grooming and retail regardless of membership. The Club at K-9 Coach membership, available at different levels, allows you choose the experience and services that are right for your dog and your family. The exclusive model is focused on providing your pups an immersive experience with structured health, welfare and behavioral benefits. A membership package allows up to two dogs from the same family. For additional dogs, additional memberships are required. Please see here for a full description of our current membership levels.

  • Silver: $25 per month OR $275 annually
  • Gold: $40 per month OR $420 annually
  • Platinum: $60 per month OR $660 annually

 

That’s great! What is the pricing structure for services?
Previously, we offered enrichment services such as private play, massage, swim, etc… at a fee per service. We want every dog that stays and / or plays with us to have an enriching experience and so, other than specific training or grooming services, we’ve incorporated all our previously fee per service enrichment activities into our daily routine. With your membership, rates are:

  • Lodging: $50 per night
  • Full Day Playcare: $35 per day
  • 1/2 Day Playcare: $25 per day

 

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Do you provide daily service discounts such as cash, multi-dog, military & public safety?
Yes. We are proud to offer the following discounts to our valued customers:

  • Daily Cash Discount: We offer a 2% cash discount for ALL services.
  • Saturday Cash Camp Discount: On Saturday, we offer a $25 cash Camp rate.
  • Additional Dog: Got more than one pup? Each additional pup receives a 10% discount off normal service rates.
  • Military & Public Safety: MIlitary & Public Safety receive a 5% discount every day.

**Discounts do not apply to membership packages or packages that are already discounted.

Are reservations required for Camp (playcare) activities?
NO. Reservations for Camp are highly recommended. If you do not have a reservation, PLEASE call before coming to make sure that we are not fully committed.

How can members make reservations for playcare activities?
You are able to reserve K-9 Camp just as other services. So… either through your customer portal or through speaking with, or emailing, our Client Concierge. There are also options for recurring Camp reservations. If you know that you’ll be with us every Tuesday, for example, we can set up that type of reservation for you and you will only have to contact us if you need to cancel.

How do Group Play activities work during high-demand holidays?
We have many members who primarily participate in Camp activities. We have others who primarily participate in Lodging services. So that we can adequately serve ALL members, we will run group play enrichment activities during high-demand holidays. These include: Spring Break (Private School in March & Public School in April), Memorial Day, July 4, Thanksgiving, Christmas & New Years. For these, members will continue to receive daily R&R service, a nightly T-touch massage just after last-outs and before bedtime, manners training, hot towel treatment upon departure and a $5 discount on a departure Spa Bath, swimming activities and other member benefits that correlate with your level.

For playcare reservations, when do pups arrive?
Dogs can arrive at any time. HOWEVER, in order to receive the full program of services, dogs should arrive by 9 AM.

Do you offer half-day playcare?
Yes.

What is your membership cancellation policy?
You may you may cancel your membership at any time by calling us or by notifying us in writing at, 4870 South Atlanta Rd. SE, Smyrna, GA 30080.

What if I don’t want to join?
We understand that this model will not be a fit for everyone, but we are certain that it is in the best interest of those we serve. By becoming members of K-9 Coach, we are asking for a commitment to shared values where there is a culture of mutual respect for every person and every dog that comes into our building and where every dog can engage in all of our enriching opportunities.

We hope that you will join us in this industry leading movement and would be happy to welcome you. If you choose not to join The Club at K-9 Coach, you are still welcome to participate in our award-winning training, grooming and expanded retail offerings. Participation in lodging or playcare services requires membership.

What are the Terms and Conditions for The Club
You can read our Terms and Conditions here >>

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