Gift Card Account Credit Promotion

"Paw It Forward!"

Dear Friends:

We have always viewed our customers as part of our family. They let us share in their lives and their precious memories with their pups! That is a great privilege and responsibility.

Life has certainly changed over the past month and this is a chaotic time for all of us. The current health scare is creating a lot of upheaval, stress and uncertainty in people’s lives. 

Because of this, many of our families have had to cancel their travel plans and subsequently their reservations at K-9 Coach. Typically, we have 30 dogs lodging with us during the week. Tonight, we have 8! Of course, this impacts revenue and we have had to make some difficult decisions in response.

But, there’s always a good side. You just have to look for it. The support from our team and our customers has been humbling, heartfelt and simply incredible!!! …

Open Letter-V4

Our Team... Our Customers are THE BEST!

When moments like these happen, we are just humbled by the support we have received!

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Last week...

...we were working to streamline costs and cut payroll wherever possible. One of my team members came to me and said

“You can give some of my hours to other employees. We do not need the income to survive, but I know some staff do.”

A customer...

...dropped her dog off for camp one day last week - not because they needed it, but because...

“Ya’ll are a small business and I know you need all the revenue you can get right now.”

Another day...

...a customer had pizza delivered for lunch!

Just because!

THANK YOU!

We Have a Great Offer that We Hope You’ll Want to Take Advantage of

What We Are Doing

We’ve always worked tirelessly to respond to challenges and we’ve been very busy these past few weeks launching various services and hotlines and discounts, etcetera… all to try and be responsive and helpful to you, our clients, while ensuring that we are here for you when this difficult time passes.

Our responses have included:

Discounted lodging, Camp and In-board Training

Curbside pick-up and drop-off

Twice daily in-house disinfectant of customer belongings to help prevent spread of contagions
Online learning classes to help customers at home

Gift Card / Account Credit PROMO!

THANK YOU!

To everyone who supported us and our Paw it Forward gift card promotion!