K-9 Coach, LLC Boarding & Daycare Agreement
Our policy regarding BOARDING charges is as follows:
A boarding charge applies when a dog stays in our facility OVERNIGHT.
Dogs picked up after 2:00 PM will be charged for daycare for that day. Please refer any questions to our front desk personnel or examine a rate card in our store.
For boarding on major holidays (defined as Memorial Day, July 4, Thanksgiving, Christmas & New Years) customers are required to have boarded three separate times in the previous 12 months. Although we have staff here caring for your pups 365 days a year, K-9 Coach is currently closed to the public on the following days: Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day, New Year's Day.
K-9 Coach has a special private play yard for dogs with aggressive or other non-social behaviors and are therefore permitted for boarding and/or daycare. However, due to safety and liability concerns, each dog is addressed on a case-by-case basis.
Your dog must be picked up by closing time. We do allow a 10 minute grace period but reserve the right to charge an additional $15.00 for pick-up up to 20 minutes after closing. If you are not here by 20 minutes after closing, we will assume that your dog is staying the night and will make the necessary arrangements. You will be charged for boarding for that night.
K-9 Coach reserves the right, without notice, to adjust its fees for services. Please inquire at the front desk as to our current fees.
Additional K-9 Coach Policies and Procedures:
We reserve the right to immediately change your dog’s type of boarding/daycare if we believe it is necessary to protect the health and well being of
your dog, other dogs, or a staff member.
Although we will take every measure, we cannot guarantee that toys, blankets, or bedding will be kept in the same condition as brought in. For safety reasons, tennis balls and rawhide are NOT allowed.
All dogs must have all their vaccinations.
All dogs must have an identification tag with either a phone number or address of the owner. We recommend that the tag include the dog’s name.
All dogs must be on a leash when entering or leaving the building.
ONLY the amount of medications required for your pets stay with us will be allowed. We will not accept a bottle of 100 pills when only 5 are required. medications should be in a secure container such as a daily pill box or similar.
We ask that you divide your dog’s daily food portion into separate Zip- lock bags. This is done to ensure that your pup gets the exact amount of food you desire and helps to ensure overall facility cleanliness. Please DO NOT include medications, vitamins, etc... in the food bags. When this is done, it makes it impossible for us to say with 100% certainty that your dog actually ingested their meds / supplements.
There is a $5 per day charge when feeding your dog with “house” food (House food is Lamb & Rice). NOTE: We recommend that you bring in your own food since changing a dog’s food can cause a severe upset stomach.
There is a $5 holiday surcharge per dog, per night, for the following dates: the day before Memorial Day, Memorial Day, July 3rd, July 4th, the day before Labor
Day, Labor Day, Thanksgiving Eve, Thanksgiving, Christmas Eve, and Christmas Day, New Year's Eve and New Year's Day.
Reservations are on a first-come, first-serve basis. Therefore, a credit card number and 50% deposit are required to secure your reservation. ALL deposits are non- refundable however, in the event of a cancellation, can be applied to future services. Services cancelled with less than 24 hours notice forfeit 50% deposit and a credit will not be applied.
Dog owner understands the risks involved with communal boarding of dogs. Our boarding, daycare and grooming dogs play in the yard and inside with other
dogs. Although we will offer reasonable care, the unpredictable personality of dogs can sometimes lead to injury.